The free bread a restaurant offers is an extremely important part of the experience.
With a single bite, free bread can alter your view of the entire restaurant. Really amazing free bread, moves souls and makes us want to come back again and again.
Logan's Roadhouse offers life altering bread.
...
I walked into Logan's for the first time today and at first was rather startled by the atmosphere. Just beyond the host stand is a glass case full of raw steaks. Basically a butcher shop display in the restaurant. Right next to the butcher case is a glass wall with a full view into the kitchen so you can literally watch them prepare all of the food.
After taking our seats we were greeted by our server who told us all about Logan's (the fresh baked yeast rolls, fire grilled steaks, awesome mac and cheese, etc). Then, he made a promise: "this is your restaurant, we can do anything you want and meet any request, we value our customers and we will customize anything to make them happy"
That, is a very powerful promise. As a customer, it made me feel good...he was authentic and genuine and I believed him.
When he came back to take our order, we ordered the appetizer sampler platter, however we had one change. We wanted to add the Smokin Hot Grilled Wings to the platter and it wasn't one of the options for us to choose from. When we told our server that we wanted to add the wings to the platter, he promptly responded: "I'm sorry, we can' do that"
WHAT!?!?
You just spent 5 minutes blabbing on about how it's "our restaurant" and we can do "whatever we want" and now you're telling us no!?
Shocked, I challenged him on this statement and reminded him that he literally had just told us that we can make any change we want. After laying on more guilt than necessary, I finally convinced him to agree, but only after he said he would up charge us $1.
What started out as a great experience had turned suddenly sour.
Then, the free yeast rolls were brought to our table and saved the day.
R-E-M-A-R-K-A-B-L-E.
Light, fluffy, and piping hot the yeast rolls came out steaming and brushed with butter. The bread literally melted in your mouth.
Just a few minutes earlier we were upset, disappointed and irritated. Our server promised us something and then broke his promise moments later. However, the yeast rolls changed all this. Suddenly the chicken wings didn't even seem that important anymore when we had these glorious rolls in front of us.
Then I found out that Logan's offers mini burgers (or Roadies) on the yeast rolls. Clearly, you know what I ordered.
The Roadies were just as satisfying as the yeast roll and I'll be bold and say it was once of the best burgers I have ever had....juicy, flavored, and topped with cheese and a pickle. The yeast roll, however made the burger. Every burger should be served on a light buttery roll like this.
So at the end of the day, even though there was an awkward case of raw meat, and a slightly deceitful server it turned out to be a great experience. The free bread saved the day.....and I took a dozen rolls home.
[Free Offer: The manager stopped by our table and gave us two Free Logan's Roadhouse Appetizer certificates. The first two people who post on comment on this post about their favorite restaurant bread will get 1 of the Free Appetizer certificates!]
Friday, October 2, 2009
Fluffy Yeast Rolls
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