I'll start with the ending of this story first.
I stiffed a server. No tip at all.
Before I get comments and emails telling me that I have committed a crime against humanity allow me to explain myself a little further.
We recently went to lunch at the Gallery Eclectic Bistro at International Plaza in Tampa, FL. This is a local restaurant that has a pretty good lunch spread. There were 6 of us at lunch that day and we arrived shortly after noon. Instead of going into every grueling detail of this outrageously awful restaurant experience, allow me to list out my reasons for not leaving a tip at the end of the meal.
1. We waited over 5 minutes for someone to come to our table.
2. Once our drink order was taken she disappeared for several minutes and then returned with only half of our drinks.
3. I had to get up from my seat and try and find her in the restaurant to ask for my drink. I never found our server and another server went and got her.
4. When she came back she still brought the wrong drinks and disappeared again.
5. She finally found her way back to the table and took our order.
6. Poof, she's gone again. This time for almost 20 minutes.
7. At this point I needed a refill and I was also starving. I got up to go find her again to ask where our food was and if I could have a refill. She was no where to be found and I had to ask another server to get her.
8. When I asked where our food was she gave the unusual and awkward answer of: "I think you're the next ticket." What the heck is that suppose to mean?! I assume it means that you haven't even STARTED our food and we've been here for OVER a half hour.
9. The food finally comes (almost an hour after we sat down). I ask what took so long...her answer: "Uh, probably because there was a party of 30 in front of you."
10. Guess what? The food was wrong.
11. Technically not wrong, even better: IT WAS COLD. What did you say about that party of 30 in front of us? Do you mean that our food has been sitting out getting cold because you didn't feel like running it out?
12. We send the food back.
13. It comes back a little bit later. Looks like it was taken through a microwave....how kind of them.
14. After we finish picking through the lunch we didn't even want anymore we asked for our checks and it took another 10 minutes.
15. Total time of the dining experience for lunch? An hour and a half.
I have never stiffed a server before. I used to be a server, I know first hand how challenging, stressful and annoying it can be. I also realize that there are several things that are beyond your control.
However after having to get up and look for her twice and her extremely negative, "I don't care attitude" I couldn't justify spending another penny. It wasn't just about the food being cold or taking forever, my biggest issue was the service and how she simply didn't seem to care that we were there or not.
So, am I evil or did I do the right thing? What would you have done?
Tuesday, April 7, 2009
Stiffed!
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