Sandwich is a Sandwich

This is a sandwich:

This is a wrap:

If you're going to eat at Earl of Sandwich, please don't confuse the two. If you do, you might be a victim of verbal abuse from Sandwich Making Expert employees.

Over the weekend I went to Earl of Sandwich in Orlando and I had a simple, innocent question: Can you make your Italian Sandwich on a Wrap?

The response from the Sandwich Making Expert? "No. A sandwich is a sandwich and a wrap is a wrap."

Wait, so you can't just put the same meat and ingredients from the sandwich onto a wrap?

"No," the Sandwich Making Expert replied, "a sandwich is a sandwich and a wrap is a wrap. We can't change them."

Hmmm...I never realized until this particular moment in time that it would take an act from God to miraculously change a sandwich into a wrap. What an incompetent fool I am. How dare I think that a simple Sandwich Making Expert had this ability.

Without putting up to much of a fight I settled for a wrap and continued with the rest of my order.

My wife wanted to change several elements to her sandwich. I checked with the Sandwich Making Expert and he assured me that changes to current sandwiches could be made without a problem.

Wait. So....you can add things on and take things off of your current sandwiches....but you can't put the sandwich ingredients onto a wrap? That doesn't make much sense....maybe it's because my brain is too small to comprehend the profound magic that goes in to making an Earl of Sandwich sandwich.

I completed our order, gratefully and sarcastically thanked the Sandwich Making Expert for his flexibility and superior service and moved down the line.

Here's the thing. They CAN make a sandwich into a wrap or a wrap into a sandwich. They just don't want to. Shame on restaurants who don't care enough to break rules to keep customers happy. They are the ones who won't survive.

In the world of restaurants, all rules should be designed to be broken.