Panera's Apology

I guess my outraged email worked. I got this email today from Panera. I was impressed that they responded within 24 hours.

Does it make me feel better? Maybe. Will the free food voucher really make me feel good? Most likely. Unless they run out of eggs again...

"Dear Dan ,

I would like to take the opportunity to apologize in regards to the experience you had at our Panera Bread location in Countryside. All of our Managers and Associates receive extensive training to ensure that we provide the best possible customer service along with quality bakery goods. When one of our store locations falls short of their capabilities, it is important that we are notified so we can ensure it does not happen again. We appreciate you taking the time to send your comments on your recent visit with us.

This matter will be brought to the General Manager’s attention and not go unnoticed. If you would please forward your address to me, I will be sending you a voucher in the near future. I realize that receiving a voucher does not fix the problem, but I hope that you accept it as a token of appreciation for your business. Again, on behalf of Panera Bread please accept our apologies and sincere gratitude for bringing this situation to our attention.

Cordially,

Nicole McMinn

Receptionist

Panera Bread

Covelli Family Limited Partnership

4200 West Cypress Street
Tampa, Florida 33607