Shopping is Not a Pleasure

I knew Publix had amazing subs before I got there.

I have been eating Publix subs for years and they have always been life changing. I just didn't remember how horrible their service is. Why is every person who makes subs at Publix so angry about their job?

You know what I'm talking about. You walk up to the tiny glass sub area at the Publix deli and the person who is working in the deli looks at you like you just violated an intense grocery store rule.

They look at you and think, "you want me to stop what I'm doing (re-wrapping meat) so I can come over there and spend 10 minutes making you a detailed and delicious sub?" It always seems out of the question.

Last night was no different.My wife gave me clear instruction: "Go to the 'good' Publix". I said, "No, this one is closer." Big mistake.

Upon approaching the sub counter we were greeted with blood shot eye rolls from a deli employee named, Gayle. We decided to split a foot long sub (which we do every time we get a sub) BUT because my wife didn't want all of the meat on all of her side (saving Publix money) Gayle told us she would get in trouble unless she rang us up for two subs.

We of course were angry because we now were spending double the money we had planned on and Gayle the blood shot eyes employee didn't really seem to care. In fact we appeared to be a severe inconvenience to her normal deli working routine. I almost reminded her that it was her job to make my sub and leave the eye rolling out.

She makes my sub and then I made the mistake of asking it to be pressed (the only way to enjoy an Italian sub from Publix) and she grunted at me. Yes, grunted like a troll - AND rolled her eyes. I asked if it was a problem if I wanted my sub pressed and she responded it was going to be to hard because "all the lettuce was in it now." I'm sorry that I got the sub the way I want it and now I want you to make it better by pressing it!!

We ended up getting out of there with two amazing subs, but not without a short chat with the manager first. I told Bill the manager that this was the worst Publix experience I had ever had. Gayle was rude, inconsiderate, and unfriendly. Bill the manager was shocked and apologized and told me he would be speaking with Gayle very soon.

Delighted that I had gotten a good response from the manager we went to go pay and discovered that Gayle had charged us to much for my wife's sub. So we had to wait to get the price change. It was the perfect ending to our already awful experience.

Here's the thing: Publix has amazing subs. I don't know if it's the Boar's Head meat or their bread but something about them is unbelievable.

Here is the problem: Every time I go there either there is a long wait OR the deli employee is trying to make me feel bad about how they have to make me a sub.

Here is the solution: Have someone else get your sub.

Thanks for all of your feedback regarding the 5th restaurant to get a sub at! Because of all of the response I have decided to eliminate Subway (we all know it's bad anyway). The rest of the week I will visit: Firehouse, Quizno's, Jason's Deli, and Jimmy John's. Stay tuned.